Windows Phones are becoming very popular, giving iOS and Android phones a run for their money. They’re notoriously user friendly and run pretty smoothly, although some have reported problems with using Office 365 on their Windows Phones. Specifically, the problem lies in synchronizing a Microsoft Outlook email account with Office 365. This makes it difficult for Windows Phone users to send and receive office files and emails. If you’re one of the users frustrated with this problem, check out this article for 3 methods to fix the problem and a how-to on setting up your account once you’ve navigated all the bumps. Save your stressing for harder problems and get Outlook hooked to your Windows Phone in a matter of minutes!
Error Code 80072efd will often look something like this:
“Error code: 80072EFD We’re having a problem connecting to outlook.office265.com”
If you get this message, then read on for a variety of ways to solve it. If one method doesn’t work, keep going through the list until you find one that does.
Method 1: Turn It Off, Then Turn It Back On
This is a deceptively simple fix. Why does it work? Because you’re resetting your Random Access Memory (RAM), which automatically gives you more memory space when you turn your phone back on and makes it run faster—and it helps solve problems like this. Think of it as giving your Windows Phone a chance to sleep. When people don’t get sleep, they don’t function as well—the same goes for technology. So press that power button and turn your phone off. For best results, wait around half an hour before turning it back on. (Fun fact: turning your phone off on a regular basis increases its battery life, so this is something you should be doing anyway. If you’re not doing it, start now.) Many people who got Error Code 80072efd on their Window Phones were able to solve it through this simple procedure.
If the power button didn’t work wonders for you, continue to:
Method 2: Reboot Mobile Data
Here’s another simple suggestion that often fixes Error Code 80072efd. As a matter of fact, Method 2 follows the same pattern that Method 1 does. (Turn off, turn back on.) Mobile data is also known as data roaming, and it basically lets you access online networks without Wi-Fi. It costs extra money, though, so it’s a good idea to keep it off whenever possible. This method is great not only because it gets you results, but also because it saves you money. It may not save you a lot of money, but if you’re the type who forgets to turn off Mobile Data and ends up hemorrhaging small amounts of money until it turns into larger amounts of money, this can be a very effective reminder to turn off Mobile Data whenever and wherever you have access to Wi-Fi. To disable Mobile Data on a Windows Phone 8, visit Settings, and then tap Mobile Network. Turn off Data Collection, and voila. Methods are similar for other Windows Phone models.
So turn off your Mobile Data and wait for 30-50 seconds or more. (Now is a good time to brew that pot of tea or heat something up in the microwave. By keeping yourself occupied, the time will pass before you know it.) Then turn your Mobile Data back on.
This method is known for solving Error Code 80072efd, so it’s very likely you won’t have to do anything else after this. However, if you’re still having problems, check out:
Method 3: Remove And Re-Add Outlook Account
Sometimes you just need a little more elbow grease to make things work—even for technology. If the above methods didn’t work for you, this one is almost sure to. Yes, it requires you to put a little more work in, but the payoff is 100% effectiveness. If all else fails, uninstalling and reinstalling helps iron out any errors that ruined the first installation and gave you Error Code 80072efd. Just make sure you follow the instructions below to the tee to make sure everything will work out for you this time. Sounds good, right? Then continue on to solve your Error Code 80072efd once and for all!
On your Windows Phone, go to mail.office365.com and log in to Outlook Web App. From there, go to Options, and then See All Options. Select Phone, and then select Mobile Phones. Find your Windows Phone listed and remove it. Also clear your Office 365 account from your phone. Wait a few minutes (5-10) or more before re-adding your account.
Congratulations! You should have just succeeded in fixing your 80072efd Error Code. On the small chance you’re still having problems, or if you need additional details on setting up an Outlook account, continue reading below:
Setting Up An Outlook Account
You might already know how to do this, but it’s good to read over the instructions to be safe. For your benefit (and avoidance of future 80072efd Error Codes), continue reading and make sure you’ve followed them closely. Or wait to reinstall your Outlook account until have the instructions in front of you. That way, you can be extra sure you’ve done everything you need to do to make sure your Outlook account will work properly.
Tap Start, and then go to App List. From there, tap Settings, and then tap Email + Accounts. Go to “Add an Account” and find Outlook. Type in your login details (email and password) to sign into your account.
This should successfully create your account. If you get the message “We couldn’t find your settings,” that means your account wasn’t set up automatically. If this happens, check out these additional instructions:
Find Advance, then fill out the following fields: Email Address, Password, and Username. For the Domain field, type in the domain or host name of your email—for example, Outlook.com. For the Server field, go to Settings, then Options, then Account. From there, tap Account, then My Account, then “Settings for POP and IMAP Access.” Find your Server Name under POP Setting. Then type it into the Server field.
Find Show All Settings and tap “Server requires encrypted (SSL) connection” to place a checkmark next to it. Tap Sign in, and then tap OK when asked to enforce policies or provide a new password.
This, beyond the shadow of a doubt, should solve your 80072efd Error Code. Outlook and Office 365 are now synchronized in your Windows Phone.